Award description
THIS TO IS TO IMPROVE CUSTOMER SERVICE SCORES REPORTED BY A 3RD-PARTY VENDOR WHO COMPLETES A QUARTERLY PARTICIPANT CALLER SURVEY. PSD SEEKS TO IMPROVE CX BY REDUCING THE NUMBER OF CONTACTS & PAPER FORMS CUSTOMERS COMPLETE TO FULFILL REQUESTS.
Verbatim from USAspending.gov. Capitalization, abbreviations, and codes are unchanged.
The Buildout's read
What the model surfaced from this award
Confidence: high
In plain English
Improve customer service quality and reduce administrative burden for pension benefit participants through process optimization.
Sub-sectors
government-operationscustomer-service
Generated by award_classification v1.0.0 via claude-haiku-4-5-20251001 on 2026-05-14. Cost: $0.000982.
Period of performance
Start
2024-07-04
End
2026-07-03
Status
expiring · 50din 50 days
Other awards from this recipient
- —TO SUPPORT THE ENHANCEMENT OF THE TAP, VETS REQUIRES A CONTRACTOR TO PROVIDE TRANSITIONING SERVICE MEMBERS AND THEIR SPOUSES ON HOW TO ENRICH THEIR SKILLS, TO SECURE MEANINGFUL AND SUCCESSFUL CAREERS IN THE CIVILIAN LABOR FORCE, RESEARCH AND IDENTIFY$49.6M
- —THE FCT CONTRACT ENCOMPASSES THE SCOPE OF ATC SERVICES AND ASSOCIATED SUPPORT SERVICES REQUIRED FOR THE DAY-TO-DAY OPERATION OF FCTS AS DEFINED IN THE STATEMENT OF WORK (SOW).$36.6M
Sources
- USAspending.gov — all awards for this UEI →
- SAM.gov entity registration →
- Award record ingested from usaspending. Source identifier CONT_AWD_16PBGC24F0050_1665_GS00Q14OADU132_4732.
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