$166,952,213
to GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC.
CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS.
Verbatim from USAspending.gov. Capitalization, abbreviations, and codes are unchanged.
What the model surfaced from this award
Provide tier 1 customer support for USCIS contact center handling public inquiries on immigration services and benefits.
USCIS contact center is critical infrastructure for processing millions of immigration cases; outsourcing to General Dynamics ensures operational continuity.
Large IT services contract signals continued reliance on major defense contractors for civilian government IT operations and customer service infrastructure.
Generated by award_classification v2.0.0 via claude-haiku-4-5-20251001 on 2026-05-15. Cost: $0.002122.
- 2026-04-29GLOBAL SECURITY ENGINEERING&SUPPLY CHAIN SERVICES.$1.5B
- 2026-05-14AWARD OF TASK ORDER 47QFCA210051-NAWCAD WOLF SHIP AND AIR C5ISR SYSTEMS SUPPORT$837.9M
- 2026-04-23INFRASTRUCTURE SUPPORT SERVICES (ISS) IGF::OT::IGF$461.4M
- 2026-04-24MANAGED APPLICATION, INFRASTRUCTURE, NETWORKING, ENTERPRISE, AND SECURITY SERVICES (MAINES) IN SUPPORT OF THE ENVIRONMENTAL PROTECTION AGENCY (EPA)$418.9M
- 2026-04-28THE PURPOSE OF THIS IS TO INCREMENTALLY FUND AND AWARD THE CITS TASK ORDER.$308.6M
- USAspending.gov — all awards for this UEI →
- SAM.gov entity registration →
- Award record ingested from usaspending. Source identifier CONT_AWD_70SBUR21F00000089_7003_GS35F393CA_4732.
The Buildout does not edit federal records. Any inaccuracy reflects the upstream source; it will update here when corrected there.